Workly – Privacy Policy

1. Information We Collect

We collect information to provide, operate, and improve our services.

1.1 Information You Provide

Depending on your role (Customer, Service Provider, Business, Admin), this may include:

• Full name
• Email address
• Phone number
• Address and service location details
• Account login credentials
• Profile information
• Service requirements and booking details
• Messages and communications within the platform
• Reviews, ratings, and feedback
• Business information (for businesses and providers)

1.2 Identity Verification & Compliance Data

For Service Providers and Businesses, we may collect or process:

• Government-issued identification details
• KYC verification status
• Background verification status (if applicable)
• Tax or compliance-related information

Note: Sensitive verification data is processed securely via trusted third-party providers. Workly does not store raw identity documents unless legally required.

1.3 Payment Information

Workly does not store your full payment card details.

Payments are processed via secure third-party payment processors (e.g., Stripe). We may receive:

• Payment confirmation
• Transaction IDs
• Payout status
• Escrow and refund status

1.4 Automatically Collected Information

When you use the Platform, we may automatically collect:

• Device information (device type, OS, app version)
• IP address
• Browser type
• Log data and timestamps
• Location data (when enabled)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Facilitate bookings and service fulfillment
• Process payments, escrow, refunds, and payouts
• Enable communication between users
• Verify identity and ensure platform safety
• Send notifications, updates, and service alerts
• Improve platform performance and user experience
• Detect fraud, misuse, or security issues
• Comply with legal and regulatory requirements

3. Sharing & Disclosure of Information

We do not sell your personal data.

We may share information only when necessary with:

3.1 Other Users

Limited profile and booking information shared between Customers and Providers for service fulfillment

3.2 Service Providers & Partners

• Payment processors
• Identity verification services
• Background check partners
• Cloud infrastructure and analytics providers
• Notification and communication services

3.3 Legal & Compliance

We may disclose information if required to:

• Comply with applicable laws or legal processes
• Enforce our Terms & Conditions
• Protect the safety and rights of users or the public

4. Cookies & Tracking Technologies

Workly uses cookies and similar technologies to:

• Remember user preferences
• Enable secure login sessions
• Analyze platform usage and performance

You can control cookie preferences through your browser or device settings.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill service obligations
• Meet legal, tax, or regulatory requirements
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational security measures, including:

• Encryption
• Secure access controls
• Regular security monitoring
• Restricted access to sensitive data

While we strive to protect your data, no system is completely secure.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Update or correct inaccurate information
• Request deletion of your account and data
• Withdraw consent where applicable
• Opt out of non-essential communications

Requests can be made via the contact details below.

8. Location & International Data Transfers

Your information may be processed and stored in locations where Workly or its service providers operate.

We ensure appropriate safeguards are in place for cross-border data transfers.

9. Children's Privacy

Workly is not intended for users under the age of 18.

We do not knowingly collect personal data from minors.

10. Third-Party Links

The Platform may contain links to third-party websites or services.

Workly is not responsible for the privacy practices of such third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be effective once posted on the Platform. Continued use of Workly indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

• Email: support@workly.com
• Website: www.workly.com